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CONTENTS
Introduction
...............................................................
.................vii
Publisher’s Comments
...............................................................
......xvii
About the Author
...............................................................
................xi
CHAPTER 1: Building
a Culture of Strategic Retention:
Eight Steps by
Donald Sanders ..................................1
CHAPTER 2: Retention
Through Leadership: The Five C’s
by Donald Sanders ...................................................21
CHAPTER 3: Good
Hiring Decisions
by Carol Hacker ......................................................43
CHAPTER 4: Recruiting
and Retaining Generation X and Y
Employees by
Carol Hacker ....................................49
CHAPTER 5: Giving
Critical Feedback without Causing
Defensiveness by
Carol Hacker ...............................57
CHAPTER 6: The
"Soul" Secret to Employee Retention
by Lew Losoncy .......................................................61
CHAPTER 7: Bottom-Line
Spiritual by
David Baker ....................89
CHAPTER 8: From
Dictator to Facilitator: Retaining Employees
through the ACTOR Strategy by
Ed Rose ..............119
CHAPTER 9: The
Loyalty Equation by
Teri Yanovitch ................133
CHAPTER 10: Pride
Goeth Before Retention
by Teri Yanovitch ...................................................145
CHAPTER 11: Cutting
Through the C.R.A.P.
by David Cox .........................................................157
CHAPTER 12: Is
That Your FInal Question:
Compensation in Empoloyee Retention.
by Donald Sanders, Ph.D. ......................................173
SUMMARY: Point
of Contact
...........................................................183
APPENDIX: The
Actor Strategy—360°Feedback Instrument .............191
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