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Teri
Yanovitch has the unique background and
expertise to help your organization
create a culture of customer service
and teamwork. By using a total
integrated approach, she helps
organizations
develop customer loyalty and retention by working with management,
processes, and employees.
High
performance organizations face different day-to-day challenges, but share
a strategic secret. They succeed by creating a thriving culture of total
quality service.
Companies
as varied as Nokia, AAA, Marriott, Johnson & Johnson, Humana,
and Scholastic Inc. were able to move from "business as usual"
to a sharper focus on customers and quality with the help of Teri
Yanovitch. Teri brings a powerful combination of customer service
expertise and real-world quality management to her practice of strategic
consulting, coaching, and training. She honed her skills with the best of
the best.
As
a keynote speaker and seminar leader, she shared the best practices of
customer service developed by The Walt Disney Company with
global organizations. For more than a decade, she also facilitated
cultural change as an executive with the company that revolutionized total
quality management, Philip Crosby Associates (PCA). Teri traveled
world-wide implementing and consulting on quality improvement
with
both manufacturing and service organizations.
Her
insight and engaging style made Teri an outstanding consultant and
speaker at Crosby’s Quality College and The Disney Institute. She
has coached thousands of executives and teams to achieve greater productivity,
communication, teamwork, sales and service, and continuous improvement.
Teri
began her career as a regional trainer with the Hertz Corporation. Today
she draws on her twenty-two years with Hertz, Disney, and PCA to work with
companies committed to bringing consistent quality to their customer
service. As a speaker, coach, consultant, and trainer, Teri is helping
organizations achieve maximum high performance.
Unleashing
Excellence: The Complete Guide to Ultimate Customer Service is
Teri’s second book. She is co-author of Retain
or Retrain: How to Keep the Good Ones from Leaving. |
