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Dennis Snow’s
customer service abilities were honed over 20 years with the Walt Disney
World Company. There, he developed his passion for service excellence and
the experience he brings to the worldwide speaking and consulting he does
today.
He began his Disney career in 1979 as a front-line attractions operator.
As he advanced through the company, Dennis managed various operating areas
throughout the park, learning and applying the skills it takes to run a
world-class, service-driven organization.
Dennis launched a division of the Disney Institute responsible for
consulting with some of the world’s largest companies including Exxon,
AT&T, General Motors and Coca Cola. During this time, he presented to
audiences in diverse locations around the world, such as South Africa,
Australia, Mexico, England and Argentina. This division quickly became the
fastest growing venture of the Disney Institute and experienced repeat
business of nearly 100%.
He also spent several years with the Disney University, teaching corporate
philosophy and business practices to cast members and the leadership team.
While there, he coordinated the Disney Traditions program which is
universally recognized as a benchmark in corporate training. In his last
year with Walt Disney World®, Dennis’ leadership performance was ranked
in the top 3% of the company’s leadership team.
Today, Dennis is a full-time speaker, trainer and consultant who helps
organizations achieve goals related to customer service, employee
development and leadership. Some of his clients include Wachovia,
Blockbuster Video, BMW Financial Services, Florida State University and
Johns Hopkins Hospital. His articles appear in a number of industry
publications and he is a featured guest “expert” on customer service,
on several business news-talk radio shows. He is the author of the book, Unleashing
Excellence: The Complete Guide to Ultimate Customer Service,
which has been used in organizations around the world as a blueprint for
organizational excellence.
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